Governance & fairness

Complaint & Appeals

A documented channel to raise a service complaint or submit an appeal under PACER procedures.

Your voice matters

Choose the right path.

Complaints and appeals are handled confidentially, documented, and without retaliation against the submitter.

Appeals require a PACER account

Appeals can only be submitted by users who are signed in and hold a PACER certification history. This protects the identity of the applicant and the integrity of the review.

Submit within 30 days of receiving the decision
State clear and detailed grounds (min. 200 characters)
An administrative fee applies and is refunded if the appeal is upheld